FAMRIXY RETURNS & REFUNDS POLICY

21‑Day Return Window You have 21 days from the date you receive your order to request a return.

To qualify, items must be in original condition — unworn, unused, with all tags attached, and in the original packaging. A receipt or proof of purchase is required.

To begin a return, email info@famrixy.com. We will provide the return label, return address, and full instructions. We provide a return label. A £5 return shipping fee will be deducted from your refund.

Items sent back without requesting a return first will not be accepted.

For any questions, contact us at info@famrixy.com.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Pre‑Order Items

Pre‑order pieces may be cancelled at any time before dispatch for a full refund.

Non‑Returnable Items

We cannot accept returns on:

• Custom or personalised items

• Sale items

• Gift cards

If you’re unsure whether your item qualifies, email us.

Exchanges

For the fastest service, return the item you have. Once your return is accepted, you can place a new order for the replacement item.

EU 14‑Day Cooling‑Off Period

For orders shipped into the European Union, you may cancel or return your order within 14 days for any reason. Items must be unworn, unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment method within 10 business days.

Please note: banks and card providers may take additional time to process the refund. If 15 business days have passed since your refund was approved, contact us at info@famrixy.com.